tanuzstore.com's Nationwide Shipping Policy
Unlike many other web sites that have special rules and lots of fine print, we want you to know we value you and that's why there's absolutely no 'fine print'! tanuzstore.com offers free shipping over 1500rs on all orders placed on our website.
Just because shipping is free over 1500rs doesn't mean it should take a long time. tanuzstore.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
When you order from our website, we will ensure that your Order gets dispatched within 24hours and gets delivered within 15 business days thereon. In some cases it may take longer to receive the shipment depending on your location and accessibility.
Cancellations and Returns
tanuzstore.com's 7 Day Returns Policy
"No Questions Asked Return Policy!"
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your order for a full refund.
We mean what we say! All you need to do is give us a call on 08290000529or drop an email at [email protected] within a period of 7 days, from the date of delivery. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
· Refund/ replacement for goods/ merchandise is subject to inspection and checking by tanuzstore team.
· Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
· Some special rules for promotional offers may override "tanuzstore.com's 7 Day Returns Policy."
Important points to note :
1. Shipping cost would be deducted from the refund amount if goods are returned.
2. Return of goods item would not be accepted for customized item(ordered by you according to your size , and your size is provided to tanuzstore by email ) . Like you are getting garments ( blouse , lehanga etc .)stitched to your size then return of item is not possible and will not be accepted .
3. All item you return should be packed in their original condition with all original tags keeping packing intacted .
4. Money would be refund back once the product have been recieved by tanuzstore in proper original packed condition without any demage , wear tear , washing and It would be passed by our quality department. On quality teams approval refund would be granted.
5.Tanuzstore will not be responsible for returning the money , which you have paid for shipping to send the parcel back .
While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.
- If you cancel your order before the product has shipped, you can choose to have the entire amount refunded or get a tanuzstore.com voucher.
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